Maison Estelle is a private club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.
Work in an environment where you can bring your whole self to work, where you’re empowered to be the very best you can be. Our values are at the core of everything we do and every decision we make. We have four pillars (HOST): humble, own it, spirited and togetherness. These pillars influence every experience that we deliver, both for our members and with each other.
ROLES AVAILABLE:
- Cocktail Waiter/Waitresses
- Bartenders
- Hosts
- Runners
HOURS:
- Full Time or Part Time contracts available
- Opening hours are Tues - Sat from 5pm - 3am
BENEFITS
- Every Sunday Off
- WSET qualifications
- Taxi allowance of £20 for late shift finishing after 1am
- 28 days holiday inclusive of bank holidays (increasing with length of service), pension and life assurance.
- Inclusion in the Tronc scheme.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Goes without saying, but we will feed you during your shift.
- Lots of opportunity to develop your skills and progress internally.
- Regular team get togethers, from regular team drinks to bi-annual parties.
- Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community.
- Great incentives and reward programmes including recommend a friend bonuses, employee of the month and much more.
WHAT YOU WILL DO:
The key responsibilities for this role will include but are not limited to:
- Creating an exceptional experience for members and their guests.
- Up-selling products as and when appropriate in a subtle and conversational manner.
- Taking accurate food and drinks orders, using our till system, ordering slips or by memorisation as appropriate.
- Removing dirty items from tables to avoid clutter in a timely manner.
- Feeling empowered to make a decision that will enhance the member experience or defuse any complaints which may arise.
- Being an ambassador for Maison Estelle as well as someone who embodies our values and commitment to our teams both when at work and when not.
- Demonstrating a positive and proactive approach to work.
- Continually improving service by communicating and assisting individuals to understand and anticipate member needs.