Estelle Manor is a rural retreat nestled in Oxfordshire. A Grade II-listed landmark house set on a 60-acre estate, surrounded by over 3,000 acres of beautiful parkland.
As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A hotel and country club with one-of a-kind spaces and old school values of personalised service and discretion.
The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.
As a Spa Receptionist you will lead the member and guest journey at Eynsham Baths through assisting with initial enquiries, booking personalised treatments with the appropriate therapist, welcoming upon arrival, processing payments and supporting throughout their time in the Spa. You will ensure a luxurious guest experience is carried out as a standard, always striving to provide a personalised and exceptional member experience.
Who we are looking for:
- Previous experience working within a luxury spa.
- Passionate about wellness. We want you to bring and share your knowledge to help others improve their wellbeing and be interested and passionate about learning more in this ever-evolving industry.
- Passionate about delivering exceptional guest experience with keen attention to detail
- Ability to perform under pressure and deliver results to deadlines.
- Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
- Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.
- Efficient and friendly telephone manner, ideally confident in utilising booking systems to make reservations.
Benefits
- £14.38 per hour.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Staff rates on Ennismore hotel room plus F&B discounts.
- Retail Discount at ‘The Muse’ Store.
- Refer a Friend bonus.
- Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community.
- Great incentives and reward programmes including Sprit of Estelle awards and birthday recognition.
- Enhanced financial support including life assurance, pension scheme, and paid leave for unforeseen circumstances.
- Great food and drink whilst you’re on a break.
- Lots of opportunity to develop your skills and progress internally.
- Regular team get togethers, from regular team drinks to bi-annual parties.